Shipping policy

Shipping Policy

Thank you for shopping with Mya’s Silky Essence. Many of our products are made to order and carefully prepared and packaged before shipment.

Processing Time

Please allow up to 5 business days for your order to be prepared and processed before shipment. Business days do not include weekends or holidays.

During holidays, sales, product launches, or periods of high order volume, processing times may be slightly longer.

Please note that processing time is separate from shipping/transit time. Selecting Express shipping does not shorten the time required to prepare your order.

U.S. Shipping

We currently offer the following shipping options within the United States:

Standard Shipping — $8
Estimated carrier transit time: 3–5 business days after your order has shipped.

FREE Standard Shipping — Orders $70+
Qualifying U.S. orders of $70 or more receive free Standard shipping.

Express Shipping — $15
Estimated carrier transit time: 1–2 business days after your order has shipped.

Delivery estimates are provided as a guide and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout. Please allow time for the carrier to scan and update your tracking information.

Shipping Addresses

Please carefully review your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible at hello@myassilkyessence.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Warm Weather Shipping

Some of our products contain naturally derived butters and oils that may soften or melt when exposed to high temperatures during transit.

We carefully package orders; however, we cannot control temperatures once a package leaves our possession. Melting or softening during transit does not necessarily affect the quality or effectiveness of the product.

If a product arrives softened or melted, keep the container upright and place it in a cool area or refrigerator until it returns to a solid consistency.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

If your tracking information shows an unusual delay or your package appears to be missing, please contact us at hello@myassilkyessence.com, and we will assist you with reviewing the shipment and determining the appropriate next steps.

Damaged Packages

If your order arrives damaged or leaking, please contact us within 3 days of delivery at hello@myassilkyessence.com. Include your order number and clear photos of the product, packaging, and shipping box so we can review the issue.

Questions

For questions regarding your order or shipping, please contact us at hello@myassilkyessence.com.

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